GDPR & Privacy Policy

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General Disclaimer

This website is for professionals only and is NOT intended for end-users such as athletes and patients. Patients should always consult a medical doctor for information, diagnostics and treatment of illnesses.

GDPR and Privacy

“General Data Protection Regulation” or “GDPR” means the European Union regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, as amended from time to time.

“Personal Data” means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person (as defined in GDPR). 

In the event and to the extent that Personal Data is collected from the Customer, Customer’s employees or representatives, and processed or used by Detalo Health during and/or for the supply of the Products and Services, Detalo Health will comply with the GDPR and the relevant Detalo Health privacy notice will apply to Customer’s employees and/or representative accessing any of the Detalo Health portals, web sites, applications and/or digital services.

What personal data we collect and why we collect it

Information you provide to us

You may provide us with information in several ways, including by filling in forms on our websites or by corresponding with us by phone or email. This includes information you provide when you register for an account, request a quote, enter into a contract for the supply of products, or report problems to our technical team.

The personal information that you provide may include your name, address, email address, phone number, financial information and other information about you to enable us to run our business and provide you the relevant service.

For some products, you may need to provide us with certain special category data to allow us to provide you with quotes. This includes information about your current procedures, laboratory equipment and prior experiences. When you provide this information to us we will treat that as confidential information and will store it properly in our company archives.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

When you use any of our web site contact forms we will treat your inquiry as an email request unless otherwise specified.


This website uses cookies and third-party services to analyze web site traffic, search performance and links and referrers from external sites – including social media. We do not share information with any third party.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Device Metrics & Analytics

The Product will transmit data from its software to the Seller’s central server. The data transmitted contains information on the functioning of the machine, including but not limited to the status of the valves of the Product, pressure, temperature and CO level measurements as well as anonymized data on the measurements.  All data will be registered with the Product serial number in case the Product needs to be serviced but does not constitute a warranty in any way.

We do this to monitor the performance and potentially identify the required need of maintenance. Ultimately, we see this as an important part of patient safety and will require devices to be connected on an ongoing basis.

Web Analytics

We use Google Analytics and we generally collect the following information automatically:

  • First-party cookie support
  • Visitor ID
  • Referrer
  • Date and time of visit
  • Regional and language settings
  • Operating System
  • Browser & Browser Version
  • Screen Resolution
  • JavaScript support
  • Java support
  • The title of the page you are viewing
  • The URL of the page you are viewing
  • Time spent on the page
  • Device type (Tablet, Mobile, Desktop), manufacturer, Operating system, mobile carrier
  • Country, region, city, state, zip code
  • Keywords searched in search box on the website, and search keywords resulted in the page URL being clicked – if provided
  • Reloads, clicks on pages, return frequency
  • Entry, exit points page flow

Data sharing

We do not share your data with any third party.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Your Rights

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Data protection law gives you the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, restrict or receive a machine-readable copy of your personal information. Please email or contact us using the address below.

We will handle your request in accordance with the law. This means there may be legal reasons why we cannot fulfill all requests.

Where we send your data

For web site data we use Google Analytics to store website information. No private information is stored here.

For device metrics, your data is stored with on servers placed in Denmark; within the EU and in correspondence with GDPR guidelines.

Your contact information

Detalo Health Aps

c/o Carsten Lundby

Skovrødvej 3 A, 3460 Birkerød


Legal Disclaimers

Information provided ”as is”

The information on this site is provided ‘as is’ and Detalo Health Aps makes no representations or warranties, expressed or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose or non-infringement. Detalo Health Aps no representations or warranties of any kind as to the completeness, accuracy, timeliness, availability, functionality, and compliance with applicable laws. By using this website you accept the risk that the information may be incomplete or inaccurate or may not meet your needs or requirements.

Disclaimed liability

Detalo Health Aps shall not be liable for any damages or injury arising out of your access to, or inability to access, this site or from your reliance on any information provided herein. Detalo Health Aps disclaims any and all liability for direct, indirect, incidental, consequential, punitive, and special or other damages, lost opportunities, lost profit or any other loss or damages of any kind. This limitation includes damages or any viruses, which may affect your computer equipment.